Privacy Policy

1. Overview & Introduction

At Wall & Floor Home Interior ("we," "our," or "us"), accessible from https://www.wallnfloor.com, safeguarding the privacy of our website visitors, residential clients, and commercial customers across Rawalpindi, Islamabad, and throughout Pakistan is one of our highest priorities. This Privacy Policy document contains detailed descriptions of the types of information that is collected, recorded, and processed by Wall & Floor Home Interior, as well as how we handle, store, and protect that data in full compliance with applicable privacy regulations and global digital standards.

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us through our showroom at Shop # 1, Ashraf Plaza, Opposite Meezan Bank, Adyala Road, Rawalpindi, or via email at info@wallnfloor.com.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. When you engage with our website, request design consultations, schedule on-site room measurements, or submit order requests for wallpapers, 3D wall panels, SPC flooring, or motorized curtains, we may collect the following categories of information:

• Contact Details: Full name, email address, telephone number, mobile phone number, and physical property address for installation visits in Rawalpindi or Islamabad.
• Project & Design Specifications: Room dimensions, surface choices, material preferences, architectural blueprints, and customized wallpaper image submissions.
• Communication Records: Transcripts of WhatsApp inquiries, phone call notes, email communications, and customer support messages.
• Log & Technical Data: IP addresses, browser types, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and click counts collected automatically through standard web server logging.

3. How We Use Your Information

We utilize the information we collect in various legitimate business ways, including to:

• Provide, operate, and maintain our website and digital design catalog.
• Improve, personalize, and expand our website’s functionality, layout, and user experience.
• Understand and analyze how visitors navigate and interact with our interior design categories and blog guides.
• Develop new interior products, services, features, and decorative wall/flooring material options.
• Communicate with you, either directly or through our customer service team, to provide you with project quotes, design updates, delivery schedules, and promotional announcements.
• Process customer transactions, issue official tax invoices, and manage installation warranties.
• Detect, prevent, and address technical glitches, security vulnerabilities, or fraudulent activity.

4. Cookies and Web Beacons

Like any other commercial website, Wall & Floor Home Interior uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other technical data.

You can choose to disable cookies through your individual browser options. Detailed information about cookie management with specific web browsers can be found at the browsers' respective websites.

5. Google DoubleClick DART Cookie & Third-Party Advertising

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.wallnfloor.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL — https://policies.google.com/technologies/ads.

Some of advertisers on our site may use cookies and web beacons. Our advertising partners include Google AdSense. Each of our advertising partners has their own Privacy Policy for their policies on user data. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Wall & Floor Home Interior, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Wall & Floor Home Interior has no access to or control over these cookies that are used by third-party advertisers.

6. Third Party Privacy Policies

Wall & Floor Home Interior's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

7. GDPR Compliance & Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data.
• The right to object to processing: You have the right to object to our processing of your personal data.

8. Contact Us Regarding Your Data

If you make a request regarding your data, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@wallnfloor.com or via telephone at +92 300 2444460.